Returns & Refunds Policy

Last updated: July 2026

At Nova Wood, we are committed to your satisfaction. If you are not fully satisfied with your purchase, please review our returns and refunds policy below.

1. Eligibility for Returns

Items are eligible for return within 7 days of delivery if:

• The item is unused and in its original packaging.
• The item is defective or damaged upon arrival.
• The wrong item was delivered.

Custom-made and bespoke furniture orders are non-refundable unless the product is defective.

2. How to Initiate a Return

1. Contact our support team via the contact page or WhatsApp within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and clear photos of the item.
3. Our team will review your request and respond within 2 business days.
4. If approved, we will arrange for a pickup or guide you on how to return the item.

3. Refunds

Once the returned item is received and inspected:

• If the return is approved, a refund will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for defective or damaged items. If you wish to exchange your item for a different product, please contact our support team.

5. Contact Us

For any return or refund inquiries, please reach us through our contact page or WhatsApp at +201000000000.